Download takes long time or doesn't work
We're sorry you had to wait for your planner!
Our system
generates a huge amount of customized planners constantly. During rush
hours, generating the planner you customized can take up to 10 minutes.
If your planner is still not ready after 10 minutes - please try to
refresh the page and download it again. It should generate a planner
much faster this time.
If you can't get your planner no matter how long you wait - please contact us at
hello@onplanners.com
Related Articles
Hyperlinks don't work in reMarkable. What is wrong?
reMarkable allows you clicking on hyperlinks only using finger, not a stylus. So please be sure that you don't use your pen. Fingers are only one option.
30+ reMarkable / Kindle Digital Planners vs All-in-One pack
30+ Digital Planners package includes all our digital planners for your device + the most popular one - Ultimate Planner. You can customize and download any of them as many times as needed. The All-in-One package includes everything you'll need for ...
1000+ reMarkable / Kindle Planner Templates
1000+ Planner Templates is a collection of premium templates for any occasion. Every template is available for you in 30+ printable and digital formats. Please remember this is a one-time-payment purchase with unlimited customizations and downloads! ...
It asks for additional payment after purchase
Usually, that means you need to log in on our website. Please navigate here first: https://onplanners.com/user/login If you see the authorization form - enter your username and password. After that, you should be able to download your purchase. If ...
I need help finding my purchase
If you purchased a single product (Digital Planner, Template, Stickers Pack), you'll find your purchase and download it from your account page. Here is the quick link: https://onplanners.com/user/ If you purchased premium access (30+ Digital ...